The dates used below are subject to change based on future announcements by UK
Gov
Customers
with bookings before April 12th 2021 (before Step 2)
We have contacted all customers with bookings before April 12th in order
to postpone or cancel their stay with us. If you have
a
booking before April 12th and have not been contacted, please
call us as soon as possible to discuss your booking.
Customers with existing bookings
between April 12th and May 17th 2021 (Step 2)
Social distancing restrictions will remain in place during thsi time. No mixing
of different households indoors, and only two households or 'rule
of 6' outdoors.
Log Cabins: Customers with log cabin bookings between April
12th and May 17th can stay at Alpine Grove as planned, providing
all
guests
are from a single household. Camping/Touring: Customers with camping bookings between April 12th and May
17th can stay at Alpine Grove as planned, providing all guests
are from a single household and providing they are fully self-contained
with their own toilet/shower facilties as these facilities WILL
NOT be available on site during this time. We have contacted
all customers with bookings during this time to explain the situation
and offer to cancel or change their dates if necessary. If you
have a
booking between April 12th and May 17th and you have not been
contacted, please call us as soon as possible to discuss your
booking.
Customers with existing bookings after May 17th 2021 (Step 3)
We are expecting most outdoor social distancing restrictions to be lifted at
the start of Step 3, along with various indoor restrictions allowing
us to open our shared areas for guests to use. Rule of 6 or two
households will apply indoors with outdoor groups of up to 30
people. We will review all bookings for stays during Step 3 and
contact any customers who we beleive may be affected by these
restrictions before the end of April.
Customers with existing bookings after July 19th 2021 (Step 4)
It is hoped that all restrictions both indoor and outdoor can be lifted at this
point, meaning all bookings should be able to go ahead as planned
and things will start to become normal once again. However,
due
to the increasing Covid infection rate across the UK and in
order to minimise the risk for staff and guests, all 'step
3' social distancing requirements and capacity limits will
remain in place at Alpine Grove after July 19th and for the remainder
of the 2021 camping season.
We appreciate that these rules will no longer be enforcable by law, however in
the interests of safety, guests will be expected to comply if
they wish to stay on site.
Any guest who is unable to travel due to needing to self-isolate
should contact us at the earliest opportunity to discuss
their booking. Where possible, we would ask customers to
defer their
bookings rather than cancel.
For all other reasons our standard cancellation policy applies,
our Coronavirus Booking Guarantee will also apply to
all bookings for stays until the end of 2021 and
customers placing bookings after 16th October
2020 have the option to include "Refund Protection" on their booking which will provide a full refund in the event of cancellation
due to illness (including Covid-19), breakdown and a number
of other reasons - full
details over cover
provided.
Other Coronavirus Info:
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